What do you do when your business feels broken?

What to Do When Your Business Feels Broken?

Jess Sato introduces a series on what to do when your business feels “broken,” inspired by networking conversations with owners facing revenue declines, payroll stress, or rapid growth that systems can’t support.

Conventional advice and “spaghetti throwing” creates confusion. Progress comes from getting under the hood, using data, and isolating the dominant factor driving results.

Jess outlines four crossroads every business reaches:

• Refine (clunky processes, outdated systems, misaligned team, or strained business model)
• Reinvent (outgrown alignment or shifting market/message with multiple issues)
• Expand (growth outpacing capacity and the founder becoming the bottleneck)
• Release (the business has run its course, no longer fits life, or needs sale/transition/closure).

Take the five-question diagnostic at https://www.jessicasato.com/diagnostic

00:00 Welcome and Setup
00:20 When Business Feels Broken
03:05 Stop Spaghetti Strategies
06:18 Four Business Crossroads
07:20 Refine the Clunky Parts
09:02 Reinvent for Alignment
10:35 Expand Without Breaking
11:57 Release and Let Go
14:48 Take the Diagnostic
17:29 State of Affairs Review -- S.T.R.A.T.E.G.Y. Method
19:16 Outside Perspective Matters
21:49 Next Steps and Wrap Up

If you need additional support and a thought partner to navigate big business and leadership transitions, let's talk. Simply schedule a free session by clicking here.

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