Protecting Your Matchmaking Business: Compliance, Contracts & Accreditation with Peter Nahmias

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Welcome to the Matchmaker Mentor
Podcast, the show where aspiring

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and experienced matchmakers come
to sharpen their skills, grow

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their businesses, and elevate
the matchmaking industry.

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Your host is Arlene Washburn, an
award-winning ethical

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matchmaking advocate, mentor,
and industry innovator.

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Let's dive in.
Welcome back to the Matchmaker

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Mentor podcast, where we help
aspiring and experienced

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matchmakers build thriving,
ethical businesses and empower

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our industry to grow with
integrity.

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And today's episode is a special
one.

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We're talking about a topic that
doesn't always come up in our

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industry events, and that's
going to be solved today because

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we're talking about dispute
resolution compliance and how to

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protect your matchmaking
business before things go wrong.

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And I'm thrilled to introduce to
you our guest and a strategic

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partner in the International
Matchmaking Compliance Board.

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Peter Namias, who is a American
attorney, admitted to both the

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New York and the New Jersey bar
and a Spanish Abuvaldo admitted

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to the Madrid bar.
He also is a Fellow of the

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Chartered Institute of
Arbitration Arbitrators Rather

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and an international distinction
recognized for excellence in

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arbitration.
He holds a Juris Dr. from

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Fordham University School of Law
and a master's degree in Legal

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Business Advisory from the
Instituto de Empresa de Madrid.

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Peter has published extensively
on international commercial and

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investment laws, speaks
regularly in seminars around the

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world, and teaches as an adjunct
professor at both Saint Louis

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University in Madrid and EAE
Business School.

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He's fluent in English and
Spanish, as am I, and more

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importantly, he brings over 30
years of experience in highly

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regulated industry to the
matchmaking space.

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So whether you're a solo
matchmaker or running a growing

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agency, this episode will help
you understand what what to put

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in place before client
complaints ever reach your inbox

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and why this matters now more
than ever.

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Let's cover our bases with a
brief disclaimer.

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The information shared in this
episode is for educational and

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informational purposes only and
does not constitute legal

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advice.
The International Matchmaking

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Compliance Board is a self
regulatory organization, not a

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law firm, and neither myself or
Peter Namiaz is offering

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individualized legal guidance.
Always consult with a qualified

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attorney in your particular
jurisdiction.

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Peter, welcome to the show.
I'm so glad to have you here.

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Wonderful.
Well, thank you very much.

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I'm thrilled.
This is this is really a treat.

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Yeah.
So, Peter, I know you really

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didn't know much about the
matchmaking world when I reached

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out to you.
It feels like years ago, but

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it's, you know, this has been in
the works for months now.

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And I'm curious, what was it
that changed your perspective to

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want to be involved in something
like this?

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Well, I mean, you know, what can
I say?

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I mean your your charm course,
you know, I mean, how can

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anybody just say, Oh no, I'm not
no, forget it, go away.

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You know, I mean, so I think
that's really that really I

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think that was that's it in a
nutshell.

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Good night, folks.
Thanks.

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Thanks for coming.
That's all folks.

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No, you know, I don't mean to
make light of it.

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I mean, I think it's
interesting.

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I mean, I've had a, you know,
and thank you for that, that

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great introduction.
Look, I mean, I, I started

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practicing in New Jersey
actually 30 years ago, a little

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bit of things ago.
And I've always worked in, in

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highly regulated industries and
in different capacities.

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And as a young lawyer, I was, I
did environmental defense where

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I used to, you know, represent
chemical companies.

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I, I worked in the alcohol
industry, I worked in tobacco

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industry, you know, and so, you
know, one of the things, and I

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guess maybe we'll talk about it
over this hour is 1 of the

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things you learn as women work
in industries like that is, you

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know, you think of regulation
and how an industry is

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regulated.
It's really, it's part of the

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operating environment.
It conditions how you think, how

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you compete, how you find
advantage.

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It's, you know, it's the road,
right?

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And, and so I think in some way,
you know, when you ask what,

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Gee, what, what you know what,
why, why the matchmaking

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industry, I mean, you know,
clearly it's, you know, it's

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certainly is not, you know,
something as as controversial

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as, as industries that I have
worked with.

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But I think as I've, I've come
to to to work, as you know, as

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you and I have been working,
I've come to see and like, wow,

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how regulation really effects
this industry, really creates an

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operating environment that is
very challenging for for people.

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So that's so that's one right.
So that I guess that's one thing

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kind of I think also too, I
mean, it's cut to the face.

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It's wow, how nice to actually
be working industry that is is

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so you know no, I mean
addressing I'm.

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Having a hard time hearing you.
Oh boy, God, I was just saying

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something really touching and
beautiful.

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Right there, right there.
That's perfect.

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You know, I'm just saying that
it's, it's, it's such a pleasure

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to, to, to be working in an
industry that does good, you

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know, and, and, and, and so any
controversies that are, are, are

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out there, you know, OK, we can
deal with them.

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But ultimately the, the product
that we're delivering is, is

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something really worth, worth
the fight, worth the trouble.

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So you know.
You know.

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Question.
I don't know.

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No, I, I, I agree.
And then The thing is, is I very

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similar to you, came from an
industry that was highly

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regulated, right?
I came from pharma.

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I was in the Pharmaceutical
industry for 20 years and I was

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surprised and also, I guess, you
know, I was just surprised that

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there were no what quote UN
quote regulations for this

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industry.
But the, the, the bigger

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surprise is that there are
regulations everywhere that it's

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just not, there's not an
awareness of it.

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And for me, when I started down
this path, it was just

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recognizing that, wow, I've been
in this industry for well over a

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decade and never did it come up
on at a conference or anywhere

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that, hey, these are regulations
that impact you.

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And by the way, the regulations
vary from state to state,

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country to country.
I mean, it's so interesting.

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And, and just also from an
ethical perspective, making sure

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that there's, there's a conduct
that is adhered to for

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protection of the clients and
also for protection of the

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businesses, right?
Because I, I think I mentioned

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to you, I was, I watched this
movie The materialist.

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And I mean, I cringed halfway
through the, you know, through

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that movie because there was a
lot of behavior that was not

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typical of what true matchmaking
is all about.

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There was not a certain care
that was given in the particular

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case on a spoiler alert if you
haven't seen the movie, but you

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know, one of her clients ends up
in a situation where that might

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have been avoided perhaps if
there was a little bit more due

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diligence, which is really what
matchmaking is all about South.

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Some of it is conduct, you know,
a code of conduct and some of it

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is just understanding that
they're already laws that apply

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to you in this industry.
So I want to move to an area.

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The main reason I contact you
initially was your expensive and

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amazing background in ADR
alternative resolution and and

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then that began the conversation
because I really wanted to get

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you involved in that.
And then it just brought in, you

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know, became a bigger thing
because you saw the value what

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we're doing here.
And I just want you to talk a

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little bit about this because
there are matchmakers, for

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example, who don't have ADR on
in their contracts and that

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could be challenging.
So I would love for you to share

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a little bit about the
difference between having and

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not having, what is it,
etcetera.

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Well, I mean, while we can, we
can do an hour or more, but I

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mean, it's ADR stands for
alternative dispute resolution.

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And what that means just in
plain English is, is resolving

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your disputes in, in outs out of
court, you know, and so and so

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it encompasses various different
modalities of, of how you would

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go about evolving.
So it can go anything from just

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a simple negotiation.
It can include conciliation,

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negotiation, mediation,
arbitration, mixes of that.

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I mean, it's really, it's really
a mixed bag.

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Usually when lawyers, you know,
identify themselves as ADR

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practitioners, they usually
they're, they're referring to

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arbitration or mediation, which
are much more to say organized

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the rule, you know, kind of a
rule based approach to, to

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dealing with this boot
resolution.

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So in a nutshell, that's
possible.

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Arbitration looks and feels a
lot like litigation.

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It's basically hiring an
arbitrator or a panel of

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arbitrators.
Depends on the size of the case

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to decide your case.
And, and it's, you know, it's,

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it's almost, it's like a
lawsuit.

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But, but, but you know, and I
made you know, to, to the

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lawyers out there to do this.
I, I apologize if I'm, you know,

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light of it, but it's basically
having private judges adjudicate

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your case.
So instead of going to a

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courtroom, it's done in a hotel
room someplace and the partings

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present their case, present
their evidence.

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And it looks a lot like a, like
a trial.

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It's the special, the speciality
of arbitration is that it's, it

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can be tailored to the parties.
And, but you, you select an

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arbitrator who really might
really knows the, the case.

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And so you're not, you know,
you're not, you don't spend your

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time trying to educate a judge.
I think the real benefit of

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arbitration and particularly,
you know, complex cases is the

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parties can really tailor the
procedure and, you know, and get

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and get through it a lot faster,
a lot more expeditiously than

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than a normal litigation.
I, I think, you know, and, and

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again, there's so many other
things, but I think one of the

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big benefits is confidentiality.
It's the parties usually will

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stipulate that whatever happens
in that proceeding and in and

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the outcome, it remains strictly
between the parties and not

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public.
So there's no published

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opinions.
There's no, you know, it's,

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it's, it's a confidential thing.
And, you know, depending on the

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the nature of the case that that
in just that one quality really

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sets it apart, makes it very
interesting for certain dispute.

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Yeah.
What's interesting about that is

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that often people who hire
professional matchmakers are

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wanting to do it there.
I mean, this is a reason, not

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the only reason, they want
confidentiality.

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They don't want to have their
photos on online spaces and

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things like that.
They want someone who's, you

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know, doing all the vetting for
them and verifying information,

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etcetera.
And I think this this concept of

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having this private dispute
resolution, it's still a

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neutral, professional, private,
you know, function that is

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designed to protect all parties.
So it's not for one side or the

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other, obviously.
But what's nice about is the

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privacy so that it's not, you
know, someone who might be

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famous may not want to be in the
news if they have an issue that

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they want to resolve and it's
resolved through a professional.

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And I might add that it's a
separate entity from the IMCB.

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So if anybody decides they want
to use our service for that,

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they basically fill out, you
know, a request and then that

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gets forwarded to your company,
which is an arbitration company.

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So we're, you know, there's,
there's a firewall there, but

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it's something that is private.
It's, it's really designed to

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protect all parties.
But also to your point, which I

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think is huge, it's just not
having to educate the judge

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about something.
Because as you have become more

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and more acclimated to what the
matchmaking world is all about,

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you're understanding how it
works so you can come in and

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actually do something that's a
little bit quicker than someone

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who would need that kind of
level of education.

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I I think so well, but you know,
I don't want to reiterate that,

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but I, I think that that's often
big consideration why you might

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choose arbitration versus trying
your luck.

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Yeah, there are other benefits
as well in ordinary jurisdiction

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lose or when you could be facing
an appeal and or more people

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various appeals and and your
case may yeah drag on for, you

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know, a long time.
Arbitration is usually A1 shot

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00:14:22,360 --> 00:14:24,680
deal.
It's there's no there are no

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00:14:24,680 --> 00:14:27,520
appeals, there's no Locket
touring.

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00:14:27,920 --> 00:14:33,360
No, you know, it's an issue
really of of case ends and and

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00:14:33,920 --> 00:14:40,280
if there are irregularities
challenge the ward.

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00:14:40,360 --> 00:14:42,520
No, right.
So, you know, it has these

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benefits and but, you know,
going to your point, yeah, I

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think that's that's really, I
mean, look, if we were talking

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00:14:51,480 --> 00:14:55,120
oil and gas arbitration or we
were talking infrastructure, I

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00:14:55,120 --> 00:14:57,120
mean, yeah, you would want
somebody who knows something

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00:14:57,120 --> 00:15:00,080
about the oil and gas industry
sitting as the arbitrator rather

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00:15:00,080 --> 00:15:04,640
than or judge who's has
absolutely no idea anything

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00:15:04,640 --> 00:15:08,160
about those contracts in that
industry and what what delays

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00:15:08,160 --> 00:15:11,200
are, you know what I mean?
So it's it's really just a, you

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know, getting someone who, you
know, resolves A dispute who

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understands those types of
dispute, right.

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So, you know, well, yeah, I
mean, so that's something that

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00:15:19,840 --> 00:15:24,480
you and I working on MCV
arbitration.

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00:15:24,480 --> 00:15:27,560
And yeah, and I want, again, I
don't want to gobble up the

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00:15:27,560 --> 00:15:30,160
whole hour talking about
arbitration and mediation.

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00:15:30,160 --> 00:15:33,560
But mediation is another
modality which is normally an

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00:15:33,560 --> 00:15:39,640
assisted negotiation, right?
So where the mediator is not is

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not deciding the case.
It's not there to decide who's

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00:15:43,120 --> 00:15:47,840
right, who's wrong.
The mediator is there to help

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00:15:47,840 --> 00:15:52,160
the parties negotiate a
settlement if it makes sense for

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00:15:52,160 --> 00:15:53,640
the party.
You know, so you're really

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00:15:53,640 --> 00:15:59,200
trying to find help parties find
common ground and, and put an

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00:15:59,200 --> 00:16:02,040
end to those.
And so again, depending on the

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00:16:02,040 --> 00:16:06,640
nature of the controversy, that
can be an incredibly optimal

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00:16:07,480 --> 00:16:11,040
method to use.
Oftentimes, you know, when you

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00:16:11,040 --> 00:16:14,480
just think about like the
disputes people get into, it

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00:16:14,480 --> 00:16:17,800
starts as one thing And and
ultimately, you know, when you

255
00:16:17,800 --> 00:16:22,320
get in, you realize it's about
something else in an arbitration

256
00:16:22,320 --> 00:16:26,160
or in court, you don't have that
flexibility to get into what

257
00:16:26,520 --> 00:16:28,440
complex is really about
mediation.

258
00:16:28,440 --> 00:16:30,960
You do.
And so I think it's pretty cool.

259
00:16:31,400 --> 00:16:33,040
Yeah.
That that's not a, that's not

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00:16:33,040 --> 00:16:36,760
the the most technical term, but
I think it's pretty cool that

261
00:16:36,760 --> 00:16:37,480
way that.
Yeah.

262
00:16:37,680 --> 00:16:40,560
No.
That's that's right.

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00:16:40,840 --> 00:16:43,520
You do.
It look, this is a very highly

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00:16:43,520 --> 00:16:48,560
emotional industry, so having
that option is ideal.

265
00:16:49,160 --> 00:16:51,840
And you know, I want to talk
about a little bit of what

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00:16:51,840 --> 00:16:56,760
happens if, if you're not
protected through having this

267
00:16:56,760 --> 00:17:01,600
type of option in your contract.
For example, you know, I, I've

268
00:17:01,600 --> 00:17:07,200
seen matchmakers get sued,
people may get shut down,

269
00:17:07,520 --> 00:17:12,319
dragged online simply because
they didn't have a contract or a

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00:17:12,319 --> 00:17:17,800
process for resolution.
And so an example of that, just

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00:17:17,800 --> 00:17:23,319
this year, earlier this year in
February, there was a lawsuit

272
00:17:23,760 --> 00:17:30,560
with a matchmaking company based
out of California who was sued

273
00:17:30,560 --> 00:17:35,000
by an individual.
I'm going to say I don't want to

274
00:17:35,000 --> 00:17:36,720
like bring it all fun and
center.

275
00:17:36,840 --> 00:17:39,960
This is, I mean, this is public
information, but an individual

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00:17:39,960 --> 00:17:43,360
based out of New York.
Now, one of the things that the

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00:17:43,360 --> 00:17:46,040
International Matchmaking
Compliance Board brings to the

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00:17:46,040 --> 00:17:50,880
table is bringing the awareness
to anyone who goes through the

279
00:17:50,880 --> 00:17:55,480
accreditation process about the
differences in the laws and the

280
00:17:55,480 --> 00:17:59,360
regulations and understanding
that if you are a matchmaker

281
00:17:59,760 --> 00:18:02,560
matchmaking company in
California, you need to follow

282
00:18:02,560 --> 00:18:05,280
the laws where your clients are,
especially they're hiring you

283
00:18:05,280 --> 00:18:08,840
online.
And so with this gentleman, he,

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00:18:08,840 --> 00:18:13,920
first of all, this company did
not give him a copy of the

285
00:18:13,920 --> 00:18:19,600
dating service Consumer Bill of
Rights, which is a mandatory

286
00:18:19,600 --> 00:18:22,080
thing when you set up a
contract.

287
00:18:22,400 --> 00:18:25,760
They also had a very vague
contract.

288
00:18:26,280 --> 00:18:31,280
They also did not abide by the
rules of you have to, you know,

289
00:18:31,280 --> 00:18:35,240
you have a certain number of
referrals that you that you must

290
00:18:35,240 --> 00:18:37,640
give when you're working within
your client.

291
00:18:38,040 --> 00:18:41,560
And if you don't, then you
cannot charge a certain amount

292
00:18:41,560 --> 00:18:45,080
because you've exceeded a, a
certain quota or if you didn't

293
00:18:45,080 --> 00:18:48,160
need the quota, I should say.
So whatever that's details that

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00:18:48,160 --> 00:18:51,960
we'll get into.
You are listening and you want

295
00:18:51,960 --> 00:18:54,360
to get accredited.
We will help get you

296
00:18:54,360 --> 00:18:57,400
straightened out so that you
understand what you're doing and

297
00:18:57,400 --> 00:19:00,480
where you're working.
And when you go into a market

298
00:19:00,480 --> 00:19:05,080
that you take a care and
understanding to follow, you

299
00:19:05,080 --> 00:19:07,280
know the regulations in that
market.

300
00:19:07,280 --> 00:19:11,600
But this, this, this individual
sued this company.

301
00:19:11,600 --> 00:19:15,240
He paid maybe $20,000 and
thereabouts.

302
00:19:15,560 --> 00:19:18,360
Now he's suing for almost
$60,000.

303
00:19:18,640 --> 00:19:22,920
And this is the kind of thing
that will happen and often it

304
00:19:22,920 --> 00:19:25,400
will happen.
And you know, the, the, the

305
00:19:25,400 --> 00:19:30,400
customer ends up winning in many
cases because there's a lack of

306
00:19:30,400 --> 00:19:32,960
understanding from the
organization.

307
00:19:33,320 --> 00:19:36,400
And truthfully, I don't think
that anybody's out to hurt

308
00:19:36,400 --> 00:19:39,040
anyone.
I just do believe that there's a

309
00:19:39,040 --> 00:19:43,080
lack of awareness because I was
part of that, you know, not

310
00:19:43,080 --> 00:19:46,800
knowing, not knowing, you know,
about these laws nobody's

311
00:19:46,800 --> 00:19:49,200
talking about and nobody's
training on this.

312
00:19:49,200 --> 00:19:54,160
And, you know, certainly until I
got into this rabbit hole, I

313
00:19:54,160 --> 00:19:57,720
didn't know anything about.
And now I'm like entrenched in

314
00:19:57,720 --> 00:20:01,960
this whole thing because I want
to protect these companies which

315
00:20:02,000 --> 00:20:05,000
are really setting out to do
good work to help people

316
00:20:05,000 --> 00:20:07,560
because.
Let's, I mean, I talk about this

317
00:20:07,560 --> 00:20:10,640
almost ad nauseam.
There is a loneliness epidemic

318
00:20:10,640 --> 00:20:12,960
and there are a lot of people
struggling online that's not

319
00:20:12,960 --> 00:20:15,960
working for them.
So the, the option to use a

320
00:20:15,960 --> 00:20:17,720
matchmaker is a wonderful
option.

321
00:20:18,160 --> 00:20:22,440
I just want the matchmakers to
be fully aware of, you know,

322
00:20:22,520 --> 00:20:24,960
before they engage.
This is what I need to know.

323
00:20:24,960 --> 00:20:27,160
Oh, I'm, I'm going to start
working with clients in New

324
00:20:27,160 --> 00:20:29,800
York.
OK, Let me get accredited.

325
00:20:30,000 --> 00:20:33,320
Let me make sure I have all the
things in place that I need to

326
00:20:33,320 --> 00:20:37,160
be able to operate in that
market so that I'm not violating

327
00:20:37,160 --> 00:20:42,400
any laws and I'm not violating
any, you know, regulations that

328
00:20:42,400 --> 00:20:45,160
are just common ethical
practices.

329
00:20:45,600 --> 00:20:48,880
I don't mean to be be cheap or
anything, but I mean, when you

330
00:20:49,120 --> 00:20:55,280
think about it, it, it's no,
it's, it kind of makes a certain

331
00:20:55,280 --> 00:20:57,160
sense, doesn't it?
Like, in other words, you're

332
00:20:57,160 --> 00:21:02,760
hiring a professional to that
potential partner or not.

333
00:21:03,200 --> 00:21:07,800
And the very bit before doing
that relationship, you're going

334
00:21:07,800 --> 00:21:09,640
to have a relationship with the
matchmaker, right?

335
00:21:09,640 --> 00:21:11,840
So you need to kind of vet the
matchmaker first.

336
00:21:11,840 --> 00:21:15,680
In other words, the same process
that they're using and vetting

337
00:21:15,680 --> 00:21:17,600
your potential mates, you should
kind of apply to your

338
00:21:17,600 --> 00:21:20,360
matchmaker, right?
So you know what I'm trying to

339
00:21:20,360 --> 00:21:23,400
say?
I mean, it's kind of like a, you

340
00:21:23,400 --> 00:21:26,360
know, there's a criteria for
selection, right?

341
00:21:26,360 --> 00:21:29,800
And which which would apply not
just to your romantic honor, but

342
00:21:29,880 --> 00:21:36,160
also to your matchmaker.
And so if your matchmaker is

343
00:21:37,480 --> 00:21:42,240
unprofessional or not as
professional, it should be all

344
00:21:42,360 --> 00:21:46,840
and you're careless about what
laws need to apply.

345
00:21:47,240 --> 00:21:50,960
Well, you really start to
wonder, well, how serious are

346
00:21:50,960 --> 00:21:55,440
they about whatever matches
they're looking for, right?

347
00:21:55,520 --> 00:21:58,040
I mean it, you start to wonder,
right?

348
00:21:58,480 --> 00:21:59,960
I don't know.
I mean, I, I don't think it's

349
00:21:59,960 --> 00:22:04,520
necessarily one thing leads from
the other, but but it comes down

350
00:22:04,520 --> 00:22:07,840
to credibility, doesn't it?
You know, So how credible are

351
00:22:07,840 --> 00:22:10,640
you saying you don't even take
your, you don't even take your

352
00:22:10,640 --> 00:22:14,360
own self seriously out really.
You're going to be serious about

353
00:22:14,360 --> 00:22:15,720
the matches you're you're going
out.

354
00:22:16,200 --> 00:22:19,280
So, you know, it goes together.
I don't know, like I said, I

355
00:22:19,280 --> 00:22:22,040
don't need to be cute with this
idea here, but I mean I think it

356
00:22:22,040 --> 00:22:23,440
would just kind of goes
together.

357
00:22:24,120 --> 00:22:27,680
I honestly think, I mean, look
what prompted all of this was in

358
00:22:27,680 --> 00:22:32,600
November of last year, I spoke
at a conference for like 10

359
00:22:32,600 --> 00:22:37,640
minutes and everyone, the people
were coming up to me after that

360
00:22:37,640 --> 00:22:40,240
conversation, which was all
about ethics and compliance and

361
00:22:40,240 --> 00:22:43,720
they were asking me questions.
So I do genuinely believe that

362
00:22:44,280 --> 00:22:46,520
most of the people, especially
the ones that are at these

363
00:22:46,520 --> 00:22:49,360
conferences, because these are
avid learners who want to be

364
00:22:49,360 --> 00:22:53,720
learning and improving and what
they do, they just didn't know

365
00:22:53,760 --> 00:22:56,440
because there's, you know,
there's something that they say

366
00:22:56,440 --> 00:22:59,560
out there, there's, oh, you
know, the matchmaking industry

367
00:22:59,560 --> 00:23:03,160
is unregulated, but it's not.
It's just that nobody has

368
00:23:03,280 --> 00:23:07,520
unified these regulations to
bring them and, you know, serve

369
00:23:07,520 --> 00:23:10,680
them up in a way that it's like,
oh, here you go, oh, you're

370
00:23:10,680 --> 00:23:13,120
doing business here.
Here's what you need to be aware

371
00:23:13,120 --> 00:23:16,840
of until now.
And I feel bad that I was.

372
00:23:16,840 --> 00:23:20,040
I've been in this industry for
so long based out of New Jersey.

373
00:23:20,320 --> 00:23:22,960
There were a lot of things that
I'm finding out now that I was

374
00:23:22,960 --> 00:23:25,080
like, oh, I didn't know that
that was the case.

375
00:23:25,080 --> 00:23:29,480
And I want to protect people who
go, especially the, I mean, a

376
00:23:29,480 --> 00:23:33,840
lot of these folks go into it
with a genuine desire to help

377
00:23:33,840 --> 00:23:37,120
people find love, which
honestly, in my opinion is the

378
00:23:37,120 --> 00:23:40,240
most important thing when you
know the biggest choice you're

379
00:23:40,240 --> 00:23:42,520
going to make in your life is
your partner.

380
00:23:42,840 --> 00:23:45,880
And if you're working with an
organization that's helping you,

381
00:23:45,880 --> 00:23:50,400
they need to be aware of what's
appropriate, what's not.

382
00:23:50,520 --> 00:23:54,680
But also, again, I think it's
such an important area.

383
00:23:54,680 --> 00:23:58,800
So I, I, you know, I'm an avid
believer in the matchmaking

384
00:23:58,800 --> 00:24:01,080
industry.
I train people on it.

385
00:24:01,080 --> 00:24:04,600
And I also am now, you know,
working on this organization

386
00:24:04,600 --> 00:24:08,040
with you because I want to
protect, I want to protect the

387
00:24:08,040 --> 00:24:11,080
consumer and I want to protect
the matchmaker so that

388
00:24:11,080 --> 00:24:13,680
everybody's on the same page.
And we are all aware.

389
00:24:14,080 --> 00:24:17,840
And you know, as an example, you
know, we have a matchmaker's

390
00:24:17,840 --> 00:24:22,000
code of conduct on our website,
which is the imcboard.org.

391
00:24:22,880 --> 00:24:28,160
That's like 17 pages alone of
guidance, OK.

392
00:24:28,160 --> 00:24:32,480
This is a code of conduct and
guidance that is largely based

393
00:24:32,480 --> 00:24:36,560
on regulations that exist in
globally, right?

394
00:24:36,960 --> 00:24:39,680
I've seen codes of conduct in
other places.

395
00:24:39,680 --> 00:24:42,880
There are three pages.
You know, that's not going to

396
00:24:42,880 --> 00:24:47,240
give you what you need to really
understand what you're doing.

397
00:24:47,320 --> 00:24:49,960
And, and the you know, and, and
I don't blame them, right,

398
00:24:49,960 --> 00:24:52,120
Because you're a lawyer.
I mean, how many people are, are

399
00:24:52,120 --> 00:24:53,880
digging into the laws of what
they're doing?

400
00:24:53,880 --> 00:24:56,560
They, they have no clue when
that the time comes that they

401
00:24:56,560 --> 00:24:58,400
have to deal with something,
they go to their lawyer.

402
00:24:59,120 --> 00:25:01,360
I'm trying to avoid people
having to end up and that's the

403
00:25:01,440 --> 00:25:04,000
truth.
You know, it's, it's God.

404
00:25:04,000 --> 00:25:06,640
There's so much to unpack there.
I mean, where to begin, right?

405
00:25:09,960 --> 00:25:13,160
You know, I mean, you know,
before I forget, I mean that is

406
00:25:13,160 --> 00:25:17,640
something else that I've, I've
been working on is this idea of

407
00:25:17,760 --> 00:25:22,800
a disciplinary proceed.
So you know what one of the, I

408
00:25:22,800 --> 00:25:26,440
mean what we've done so far with
IMCB and what we'll launch soon

409
00:25:26,440 --> 00:25:29,560
will be our own arbitration
rules, right.

410
00:25:29,560 --> 00:25:33,200
So in the event there's a
dispute that that parties want

411
00:25:33,200 --> 00:25:39,120
to do arbitration, we have our
own that are tailored to, to our

412
00:25:39,120 --> 00:25:43,040
industry, the same thing.
We have our own mediation rules,

413
00:25:43,040 --> 00:25:45,440
again, that are tailored just
to, to us.

414
00:25:45,440 --> 00:25:50,240
And, and then independent of all
that, we've developed a

415
00:25:50,680 --> 00:25:54,120
disciplinary procedure, right?
So, so for those people who

416
00:25:55,240 --> 00:25:58,240
have, you know, are, are
following our ethical code,

417
00:25:59,400 --> 00:26:01,560
there's T right, There's
consequences, right?

418
00:26:01,560 --> 00:26:05,080
So where you violated the code
and where you are or you're

419
00:26:06,120 --> 00:26:10,000
where it's you're alleged to
have violated the code more

420
00:26:10,000 --> 00:26:13,200
there's complaints about your
behavior right now.

421
00:26:13,440 --> 00:26:17,840
We're going to have a, a, a
procedure in place to deal with

422
00:26:17,840 --> 00:26:20,440
those complaints.
You know, now you know all of

423
00:26:20,440 --> 00:26:23,160
this.
You know, one thing I don't get,

424
00:26:23,160 --> 00:26:27,080
I don't want to go down a rabbit
that these things are all fine

425
00:26:27,080 --> 00:26:34,200
and good when it comes to a
disciplinary ethical complaint

426
00:26:35,880 --> 00:26:39,240
members.
These things are fine with the

427
00:26:39,240 --> 00:26:42,960
dispute between a client and the
magic of where again, where they

428
00:26:42,960 --> 00:26:47,640
chosen to to, you know, to have
ADR deal with the dispute.

429
00:26:48,760 --> 00:26:51,280
All of these things are fine to
do it, but none of them will

430
00:26:51,280 --> 00:26:55,520
protect you from getting
prosecuted by a state attorney

431
00:26:55,520 --> 00:26:58,800
general or by a consumer fraud
office.

432
00:26:58,800 --> 00:27:01,480
Like in other words, one thing
is a private litigation or

433
00:27:01,520 --> 00:27:05,240
private disputes between people
and another thing is a criminal

434
00:27:05,240 --> 00:27:11,600
investigation, prosecution by,
you know, like I say, attorney

435
00:27:11,600 --> 00:27:16,760
General, for example, right?
And so that's where compliance

436
00:27:16,760 --> 00:27:20,400
and and compliance training,
really, that's where that

437
00:27:20,400 --> 00:27:23,400
becomes much more relevant,
meaning the and again, and I

438
00:27:23,400 --> 00:27:25,840
don't mean to get ahead of
myself, but but that's, you

439
00:27:25,840 --> 00:27:28,440
know, the fact that you have an
arbitration procedure is not

440
00:27:28,440 --> 00:27:31,320
going to protect you from a
prosecution from attorney

441
00:27:31,320 --> 00:27:34,800
general.
What what may be relevant is the

442
00:27:34,800 --> 00:27:38,160
fact that you have, you know,
that you've been following an

443
00:27:38,160 --> 00:27:41,760
ethical plan, that you've
trained, that you know that that

444
00:27:41,800 --> 00:27:47,360
you that you, you're in like
that main serve as a defense in

445
00:27:47,400 --> 00:27:51,280
case of a prosecution, stuff
like that.

446
00:27:51,280 --> 00:27:53,560
So again, I'm just sorry, I
don't mean to be going down a

447
00:27:54,960 --> 00:27:59,000
detour here, but I it's just to
kind of just conceptually so

448
00:27:59,080 --> 00:28:01,560
clear what we're talking.
About, yeah, I mean, if I, if I

449
00:28:01,560 --> 00:28:06,160
heard you correctly, what you're
saying is if if it's you were to

450
00:28:06,160 --> 00:28:11,840
be prosecuted by an attorney
general or consumer or consumer

451
00:28:11,840 --> 00:28:14,120
fraud or anything like that.
The fact that you're even taking

452
00:28:14,120 --> 00:28:19,520
steps to learn to follow an
ethical and compliance training

453
00:28:19,520 --> 00:28:25,160
and process, and you're for the,
you know, for the most part

454
00:28:25,160 --> 00:28:29,480
trying to follow that that will
serve you in a situation like

455
00:28:29,480 --> 00:28:33,720
that because it shows the intent
of wanting to be, you know,

456
00:28:33,760 --> 00:28:35,320
compliant.
Is that kind of what you're

457
00:28:35,320 --> 00:28:37,360
saying?
Yeah, it it, it could be the

458
00:28:37,360 --> 00:28:42,320
difference between a, you know,
a nominal fine and a company

459
00:28:42,320 --> 00:28:45,200
destroying fine, right.
I just to just to be really

460
00:28:45,200 --> 00:28:50,920
blunt, often times the existence
of a genuine compliance plan in

461
00:28:50,920 --> 00:28:55,240
place with real training and
and, you know, and it's audited,

462
00:28:55,280 --> 00:28:58,680
you know, like a real thing that
real sentencing guidelines, for

463
00:28:58,680 --> 00:29:01,520
example.
Yeah, that, that is that that's,

464
00:29:02,240 --> 00:29:04,760
that's a nice to have.
It's not a get out of jail free

465
00:29:04,760 --> 00:29:07,400
card, right.
But it's it's not bad to have.

466
00:29:08,000 --> 00:29:12,280
And to your point, just recently
the Federal Trade Commission

467
00:29:12,280 --> 00:29:18,760
published a press release about
a lawsuit that cost the match

468
00:29:18,760 --> 00:29:20,400
group.
Now that's an online service,

469
00:29:20,400 --> 00:29:24,600
but they were doing something
deceptive marketing, which is

470
00:29:24,680 --> 00:29:27,000
not uncommon in the matchmaking
world.

471
00:29:27,520 --> 00:29:31,200
And I think often, truthfully, I
really think that the deceptive

472
00:29:31,200 --> 00:29:35,320
marketing is not really
intentional, if you will.

473
00:29:35,320 --> 00:29:39,840
I know that sounds crazy, but
anyway, it cost them over $14

474
00:29:39,840 --> 00:29:41,800
million.
Now that's a big company

475
00:29:41,800 --> 00:29:44,600
obviously, but for a small
company, you can be put out of

476
00:29:44,600 --> 00:29:47,200
business.
So it is good to just be

477
00:29:47,200 --> 00:29:51,280
proactive and do the right thing
as much as you can.

478
00:29:51,520 --> 00:29:52,920
But let's let's take a quick
break.

479
00:29:52,920 --> 00:29:54,920
I don't.
Need to go, I'm sorry.

480
00:29:55,240 --> 00:29:57,840
No, please go ahead.
No, but you know, on the the

481
00:29:57,840 --> 00:30:01,080
match case, keep in mind there,
and this is kind of a point I

482
00:30:01,080 --> 00:30:03,480
wanted to touch before, but like
we kind of went off in a

483
00:30:03,480 --> 00:30:06,840
different direction because you
know, a lot of the litigation in

484
00:30:07,160 --> 00:30:09,800
in that happens in this industry
is class action.

485
00:30:10,080 --> 00:30:15,280
A lot of the online outfits like
match with a class action.

486
00:30:15,280 --> 00:30:18,400
So it's not meaning that it's
not one complaint.

487
00:30:18,400 --> 00:30:24,800
It's, you know, it's, it's, it's
a couple 100 and and that is

488
00:30:24,800 --> 00:30:30,080
something that, you know, that
risk, right, of class action

489
00:30:30,080 --> 00:30:32,600
litigation.
That's, that's that that's what

490
00:30:32,600 --> 00:30:34,920
that's what drives those types
of numbers.

491
00:30:34,920 --> 00:30:38,400
That's what makes for a $24
million case before the moon

492
00:30:38,400 --> 00:30:43,160
dollar came where the lawyers
take a big chunk and the actual

493
00:30:43,160 --> 00:30:45,560
complainants get like, you know,
40 bucks apiece.

494
00:30:45,680 --> 00:30:53,000
Lawyers go for this massive, you
know, So yeah, it's it's pretty

495
00:30:53,000 --> 00:30:58,360
not yet another selling point
for ADR. Yeah, it kind of ain't

496
00:30:58,440 --> 00:31:00,000
that risk.
True.

497
00:31:01,200 --> 00:31:02,800
All right, well, let's let's
take a quick break.

498
00:31:02,800 --> 00:31:06,720
We're going to continue, we're
going to continue in this

499
00:31:06,720 --> 00:31:09,400
conversation and talk a little
bit more about some of the

500
00:31:09,400 --> 00:31:13,840
things that people need to know
about how to become accredited

501
00:31:13,840 --> 00:31:18,720
and some of the steps involved.
But before we do that, let's

502
00:31:18,720 --> 00:31:22,840
take a quick break.
Have you ever felt called to

503
00:31:22,840 --> 00:31:25,880
help others find love?
You might have the heart for

504
00:31:25,880 --> 00:31:29,120
matchmaking, but without the
right training, turning that

505
00:31:29,120 --> 00:31:32,400
passion into a thriving business
can feel impossible.

506
00:31:32,840 --> 00:31:36,720
Most matchmaking courses give
you outdated theories and a

507
00:31:36,720 --> 00:31:40,360
certificate, but no real world
strategy to build a successful

508
00:31:40,360 --> 00:31:42,960
business.
That's where Love Pro Mastermind

509
00:31:42,960 --> 00:31:46,120
Academy is different.
Our Live Done with You training

510
00:31:46,120 --> 00:31:50,120
goes beyond theory, helping you
develop matchmaking expertise,

511
00:31:50,520 --> 00:31:53,840
implement sales and marketing
strategies, and master the art

512
00:31:53,840 --> 00:31:57,200
of client success.
With expert LED instruction,

513
00:31:57,200 --> 00:32:00,760
accountability and a community
of like minded professionals,

514
00:32:01,000 --> 00:32:06,040
you'll learn how to identify
your niche, attract high quality

515
00:32:06,040 --> 00:32:10,800
clients, create a seamless
matchmaking process, grow a

516
00:32:10,800 --> 00:32:12,880
sustainable, profitable
business.

517
00:32:14,040 --> 00:32:17,080
With over a decade of
experience, we don't just train

518
00:32:17,080 --> 00:32:20,040
matchmakers, we create leaders
in the industry.

519
00:32:20,680 --> 00:32:24,800
Are you ready to become a LPMA
Certified matchmaker and build a

520
00:32:24,800 --> 00:32:27,760
business that changes lives?
Apply today at

521
00:32:27,760 --> 00:32:34,320
lovepromastermind.com.
So we were talking about the

522
00:32:34,320 --> 00:32:38,920
accreditation process and some
of the things that, you know,

523
00:32:38,920 --> 00:32:42,640
are entailed in terms of this
accreditation.

524
00:32:42,640 --> 00:32:47,440
And those things are, you know,
the contracts are a big deal,

525
00:32:47,440 --> 00:32:49,400
right?
Because one thing that I've

526
00:32:49,400 --> 00:32:54,800
noticed in all the years in the
industry and as a trainer, I

527
00:32:54,800 --> 00:32:58,560
think people think that when
they have really vague contracts

528
00:32:59,000 --> 00:33:01,560
that it's actually better for
them if they end up in a

529
00:33:01,560 --> 00:33:06,160
situation and actually it works
in the opposite direction.

530
00:33:06,560 --> 00:33:09,320
So with the accreditation
process, and I'll let you

531
00:33:09,320 --> 00:33:13,520
elaborate on this, our goal is
to ensure that there's certain

532
00:33:14,280 --> 00:33:17,520
things that are in there that
are very important,

533
00:33:18,200 --> 00:33:24,000
cancellation, refund policies,
information about data

534
00:33:24,000 --> 00:33:26,240
protection, confidentiality,
etcetera.

535
00:33:26,520 --> 00:33:31,000
So what part of the
accreditation process is really

536
00:33:31,000 --> 00:33:34,320
a service for these companies
because there are submitting

537
00:33:34,320 --> 00:33:37,920
information that is getting
reviewed to some extent.

538
00:33:37,920 --> 00:33:41,240
It's not legal advice, but it's
just making sure that they have

539
00:33:41,240 --> 00:33:44,880
certain things in place.
For example, standard operating

540
00:33:44,880 --> 00:33:48,400
procedures for how they can
dispute, how they do their

541
00:33:48,400 --> 00:33:50,840
vetting, how they choose
matches.

542
00:33:51,320 --> 00:33:56,400
Because in the materialist, one
of the things that if I had been

543
00:33:56,560 --> 00:33:59,320
the client and I would have
asked, hey, how do you vet the

544
00:33:59,320 --> 00:34:01,680
matches that are you that you're
going to introduce to me?

545
00:34:02,400 --> 00:34:04,880
She probably didn't have
anything in that movie because

546
00:34:04,880 --> 00:34:10,280
clearly the woman that ended up
meeting this guy was spoiler

547
00:34:10,280 --> 00:34:14,199
alert, attacked or something.
They don't really go into the

548
00:34:14,199 --> 00:34:17,000
details, but there wasn't a
proper vetting process.

549
00:34:17,000 --> 00:34:19,920
She just basically walked around
with a little book, you know,

550
00:34:20,199 --> 00:34:22,639
taking notes.
That's just not enough, right?

551
00:34:22,639 --> 00:34:26,960
And so it's really important for
companies to know that they need

552
00:34:26,960 --> 00:34:29,960
to have standard operating
procedures that are consistent,

553
00:34:29,960 --> 00:34:32,280
that if they say they do
background checks, that they do

554
00:34:32,400 --> 00:34:35,120
those background checks that,
you know, whatever, if they're

555
00:34:35,120 --> 00:34:37,520
checking, by the way, they all
should be checking

556
00:34:37,520 --> 00:34:40,520
identification.
But I know not everybody does

557
00:34:40,520 --> 00:34:42,440
that because they don't think
it's it's important or

558
00:34:42,440 --> 00:34:44,920
necessary.
So these are the things that

559
00:34:45,560 --> 00:34:49,159
with this accreditation process,
they're, they're getting

560
00:34:50,400 --> 00:34:53,760
credibility because we're
putting them through a rigorous

561
00:34:53,760 --> 00:34:57,200
process that shores up their
operations so that we're

562
00:34:57,200 --> 00:35:00,000
protecting the clients and we're
protecting the business.

563
00:35:00,320 --> 00:35:01,760
But what are your thoughts on
them?

564
00:35:04,480 --> 00:35:08,400
I haven't seen them yet and
literally just came out here,

565
00:35:08,440 --> 00:35:16,880
you know, in Spain.
I don't know where to go with

566
00:35:16,880 --> 00:35:18,280
this.
I mean, you know, there's a

567
00:35:18,280 --> 00:35:20,600
couple of things, you know, just
building on a point you had made

568
00:35:20,600 --> 00:35:22,920
before.
I'm hoping to keep in mind.

569
00:35:23,080 --> 00:35:25,960
It's an interesting thing like
when we talk about regulation

570
00:35:26,240 --> 00:35:31,280
like this industry is, it's not
that it's, you know, yes, there

571
00:35:31,280 --> 00:35:36,840
is some kind of like scattering
of regulation, most of which is

572
00:35:36,840 --> 00:35:41,680
directed at contract.
And and again, we're not talking

573
00:35:41,680 --> 00:35:45,840
about 15 separate states, we're
talking a handful of states that

574
00:35:45,840 --> 00:35:49,120
have created contract
requirements.

575
00:35:49,560 --> 00:35:54,440
In other words, provisions that
must exist in your contract.

576
00:35:54,440 --> 00:35:56,840
Now, in some of those states, I
think maybe in eight of them,

577
00:35:57,720 --> 00:36:02,480
the absence of one of these
obligatory pauses may render the

578
00:36:02,480 --> 00:36:06,320
entire contract unenforceable.
Like wow.

579
00:36:06,360 --> 00:36:08,120
And then I can go, well, what
does that mean?

580
00:36:08,280 --> 00:36:10,840
What means all the other
protections that you have in

581
00:36:10,840 --> 00:36:15,800
there, licenses and, you know,
confidentiality, everything else

582
00:36:15,800 --> 00:36:19,960
just is it's as though it just
went, what are the only good

583
00:36:19,960 --> 00:36:23,640
consequences?
Wow magic, right?

584
00:36:23,640 --> 00:36:28,880
So, you know, you know, New
Jersey, for example, that is one

585
00:36:28,880 --> 00:36:33,160
of the one, the only legislation
that actually doesn't, I don't

586
00:36:33,160 --> 00:36:34,520
think it actually regulates the
contracts.

587
00:36:34,560 --> 00:36:37,520
And it's the only one that
actually it's totally, you know,

588
00:36:37,960 --> 00:36:39,520
very different from you are in
New Jersey.

589
00:36:39,520 --> 00:36:43,040
Actually, they're the ones that
say, well, if you're going to do

590
00:36:43,040 --> 00:36:45,240
vetting, if you're if you're not
doing vetting, you have to

591
00:36:45,560 --> 00:36:47,600
explicitly say that you're not
vetting.

592
00:36:47,600 --> 00:36:50,840
You have to actually put that in
the contract or you have to

593
00:36:50,840 --> 00:36:53,560
actually or somehow municate
that too.

594
00:36:54,360 --> 00:36:57,040
The only one that actually says
anything has anything about

595
00:36:57,040 --> 00:36:59,560
credit.
So one of the pro, I guess where

596
00:36:59,560 --> 00:37:04,520
I'm going at wrong.
One good thing of mine is just

597
00:37:04,520 --> 00:37:08,600
that the regulation that's out
there is so disparate.

598
00:37:08,600 --> 00:37:11,800
It's so different that you're
going to have a contract that's

599
00:37:11,840 --> 00:37:15,920
valid under California law, but
just totally invalid under New

600
00:37:15,920 --> 00:37:18,680
York law.
New York has this obligation for

601
00:37:18,680 --> 00:37:20,680
this, you know, client Bill of
Rights.

602
00:37:22,000 --> 00:37:24,720
It does.
New Jersey doesn't, you know

603
00:37:24,720 --> 00:37:26,240
what I'm saying.
So, you know, you can have your

604
00:37:26,240 --> 00:37:31,960
boilerplate contract your lawyer
wrote for you in Delaware and it

605
00:37:31,960 --> 00:37:35,200
works in Delaware, but it may be
completely invalid in New York

606
00:37:35,480 --> 00:37:39,440
or in Connecticut or in North
Carolina because, you know, you

607
00:37:39,520 --> 00:37:42,400
didn't comply with with
mandatory.

608
00:37:43,520 --> 00:37:50,280
And so this is a, a thing that,
you know, say, all right, well,

609
00:37:50,800 --> 00:37:53,680
and again, you know, I don't
want to, I don't want to dive

610
00:37:53,680 --> 00:37:58,400
into this next point, but it
really, I mean, I've been

611
00:37:58,400 --> 00:38:00,760
counseling businesses for over
30 years.

612
00:38:00,760 --> 00:38:04,080
And there are businesses who,
you know, particularly startups

613
00:38:04,120 --> 00:38:08,320
who really don't have the time
or energy to start digging

614
00:38:08,320 --> 00:38:12,320
through every state statute that
might apply to their contracts.

615
00:38:12,320 --> 00:38:16,400
I mean, they're, you're moving
fast and, and, and you know, and

616
00:38:17,040 --> 00:38:19,720
you're lucky to actually just
get a contract.

617
00:38:19,720 --> 00:38:22,240
You've got so much other stuff
to do it right.

618
00:38:22,600 --> 00:38:25,280
And you kind of go into
businesses.

619
00:38:25,720 --> 00:38:27,480
You know, there are a situation
where people will go, go, go

620
00:38:27,480 --> 00:38:30,760
into the business without doing
that homework and get caught.

621
00:38:31,840 --> 00:38:37,200
Now, some folks are totally OK
with that, you know, and, and

622
00:38:37,280 --> 00:38:40,160
others aren't.
Some folks can afford that and

623
00:38:40,160 --> 00:38:45,040
others really can't.
You know, Uber that was it was a

624
00:38:45,040 --> 00:38:50,320
different model Uber, but what
what they knew that they were

625
00:38:50,320 --> 00:38:53,800
going to be violating statutes
left and right.

626
00:38:53,800 --> 00:38:56,200
They knew they budgeted
litigation.

627
00:38:56,240 --> 00:38:59,240
People budgeted for all the
funds they were going to have.

628
00:39:00,320 --> 00:39:03,360
They spend money lobbying change
a lot.

629
00:39:03,360 --> 00:39:06,440
I mean, so you know, that's that
was their model that but you

630
00:39:06,440 --> 00:39:07,920
know, it said it wasn't any
accident.

631
00:39:07,920 --> 00:39:09,320
They knew very well that was
going to happen.

632
00:39:10,760 --> 00:39:12,720
I think we're in a different
situation.

633
00:39:13,160 --> 00:39:15,480
I don't think that.
I don't think that's really our

634
00:39:15,480 --> 00:39:18,400
dynamic here, right?
No, absolutely.

635
00:39:18,400 --> 00:39:23,560
And you know, this idea of, oh,
you started a matchmaking

636
00:39:23,560 --> 00:39:28,040
company and you said it and
forget it, That's just not the

637
00:39:28,040 --> 00:39:31,640
way anything works because rules
are constantly changing,

638
00:39:31,640 --> 00:39:35,360
regulations are changing.
And every time you enter a

639
00:39:35,360 --> 00:39:39,760
market, you need to be mindful
of what what is involved in

640
00:39:39,760 --> 00:39:42,120
entering a market.
And I think often that's just

641
00:39:42,120 --> 00:39:43,880
something that people do Willy
nilly.

642
00:39:44,280 --> 00:39:49,920
And regulations about data
protection are getting stronger

643
00:39:49,920 --> 00:39:52,360
and stronger.
We had the GDPR that launched a

644
00:39:52,360 --> 00:39:57,320
few years back in Europe, and
that is, you know, now the CCPA

645
00:39:57,320 --> 00:40:00,520
in California is spreading
through the US.

646
00:40:00,800 --> 00:40:03,520
If you're a matchmaker, you're
not tracking any of this and

647
00:40:03,520 --> 00:40:06,760
you're not going for continuing
education about ethics and

648
00:40:06,760 --> 00:40:08,840
compliance, which would be the
requirement.

649
00:40:08,840 --> 00:40:13,000
And with IMCB, you're not going
to know when it hits your state

650
00:40:13,000 --> 00:40:15,680
that you're supposed to be doing
something that you're not doing.

651
00:40:16,000 --> 00:40:18,680
And so that's that's the issue
here.

652
00:40:18,680 --> 00:40:23,600
It's just really, you know,
providing a service where people

653
00:40:23,600 --> 00:40:26,040
are.
Understanding what they're

654
00:40:26,040 --> 00:40:29,840
doing, what their regulations
are that they need to follow and

655
00:40:29,840 --> 00:40:31,720
and just really protecting
yourself.

656
00:40:31,720 --> 00:40:35,240
I mean, if you look at, you
know, there are things have

657
00:40:35,240 --> 00:40:38,080
become very international, if
you will, right, because people

658
00:40:38,080 --> 00:40:40,720
work off of an Internet
connection and so they can be

659
00:40:40,720 --> 00:40:42,840
anywhere, all the nomads,
etcetera.

660
00:40:43,320 --> 00:40:47,200
And if you take, if you're AUS
matchmaker and you take a client

661
00:40:47,320 --> 00:40:52,120
in Europe, well they have a 14
day rescission period.

662
00:40:52,120 --> 00:40:56,240
And not only is it a rescission
period, you cannot work in that

663
00:40:56,240 --> 00:41:00,440
14 day without explicit
permission from that client to

664
00:41:00,440 --> 00:41:03,320
begin work because they can back
out of that contract.

665
00:41:03,600 --> 00:41:06,760
So if you start working and they
say, you know what, I'm not

666
00:41:06,760 --> 00:41:09,640
going to go forward with this.
They get all their money back

667
00:41:09,640 --> 00:41:12,840
and you put all that energy and
effort in for doing something

668
00:41:12,840 --> 00:41:15,840
that if you had known would have
done it.

669
00:41:15,840 --> 00:41:18,560
And this happens a lot.
And I mean, not that that

670
00:41:18,560 --> 00:41:21,240
happens, but that we have
matchmakers in the States

671
00:41:21,240 --> 00:41:25,600
working with clients in, in the
UK or, you know, and vice versa.

672
00:41:25,600 --> 00:41:28,480
I mean, there's a lot of
regulations for companies that

673
00:41:28,480 --> 00:41:32,320
are not in the US working with,
you know, no.

674
00:41:32,720 --> 00:41:35,440
Raised that that you know,
that's that's such an important

675
00:41:35,440 --> 00:41:37,800
point.
You know, when I you know, I

676
00:41:38,280 --> 00:41:40,880
many instances I really feel
you're a much better lawyer.

677
00:41:42,480 --> 00:41:44,520
I wonder, you know, I want to be
as good a lawyer as you.

678
00:41:44,920 --> 00:41:47,880
You're much very good.
You know, you really do raise a

679
00:41:47,960 --> 00:41:49,920
lot.
So such a pleasure working with

680
00:41:49,920 --> 00:41:54,280
her.
But you such a good point.

681
00:41:54,280 --> 00:41:58,000
I mean that one thing is
matchmaker regulation.

682
00:41:58,000 --> 00:42:01,400
We want to call it that.
And another thing is all the

683
00:42:01,480 --> 00:42:07,200
other regulation of it, like
data protection, like, you know,

684
00:42:07,440 --> 00:42:11,200
I don't know.
Well, no, I was thinking, God,

685
00:42:11,200 --> 00:42:13,440
you and I remember recently
we're talking about money

686
00:42:13,440 --> 00:42:16,760
laundering and, and know your
customer requirements.

687
00:42:16,760 --> 00:42:20,360
I mean, you know, there's a huge
crackdown I was reading about in

688
00:42:20,360 --> 00:42:24,240
China on matchmaking outfits in
China.

689
00:42:24,640 --> 00:42:27,520
You know, again, it's not really
a model to fall, but you know,

690
00:42:27,840 --> 00:42:32,000
it's like 1900 companies got
rounded up because it turned out

691
00:42:32,000 --> 00:42:36,560
that after investigation, they
were a lot of them were being

692
00:42:36,840 --> 00:42:44,120
used as fronts or or you know,
they're moving money and legally

693
00:42:44,360 --> 00:42:50,520
for fraud, you know, basically
to get access to people asset

694
00:42:50,760 --> 00:42:53,880
about.
I mean, so wow, so there's a lot

695
00:42:53,880 --> 00:42:57,800
going on.
You know, I guess the point is

696
00:42:58,360 --> 00:43:01,520
love that you mentioned is like,
you know, first we could kind of

697
00:43:01,520 --> 00:43:05,240
get your head around what's, you
know, what are the regulations

698
00:43:05,240 --> 00:43:07,760
here in the state, which again,
match making regulation.

699
00:43:07,760 --> 00:43:09,360
And then there's others
regulation as well.

700
00:43:09,360 --> 00:43:11,920
There's consumer fraud
regulations, there's there's

701
00:43:12,040 --> 00:43:15,360
intellectual property, there's
there's privacy, as you said.

702
00:43:15,360 --> 00:43:17,760
I mean, privacy regulation,
although, you know, initially a

703
00:43:17,760 --> 00:43:21,560
European thing, it as I said,
it's popping up all over the

704
00:43:21,560 --> 00:43:24,880
state now.
And yeah, we're dealing with

705
00:43:25,120 --> 00:43:28,200
very, you know, you're, you
know, make no mistake about it.

706
00:43:28,200 --> 00:43:31,640
I mean, as a matchmaker, you are
enabling sensitive personal

707
00:43:31,640 --> 00:43:32,800
information.
Yeah.

708
00:43:34,720 --> 00:43:38,560
Especially as a matchmaker,
because you have these forms and

709
00:43:38,560 --> 00:43:42,960
you know you have a website and
if you don't have an HTTPS where

710
00:43:42,960 --> 00:43:45,720
you have that security, that's a
first step.

711
00:43:45,960 --> 00:43:49,680
And then you're using a
compliant form to capture

712
00:43:49,680 --> 00:43:52,520
information.
And then if you're not following

713
00:43:52,520 --> 00:43:57,000
the regulations to be able to
delete the information or you're

714
00:43:57,000 --> 00:44:01,960
sharing contact information and
things over unsecured platforms,

715
00:44:02,000 --> 00:44:05,360
you know, those are all the
things that people need to know

716
00:44:05,360 --> 00:44:08,800
and understand and.
Or what what are the legal

717
00:44:08,800 --> 00:44:12,240
consequences of getting hacked
and somebody accessing your

718
00:44:12,280 --> 00:44:15,280
your, your all that your client
for me, which is what are the

719
00:44:15,760 --> 00:44:19,960
most legal?
Wow, yeah, that's not I'll tell

720
00:44:19,960 --> 00:44:22,880
you.
I mean practicing in in you.

721
00:44:22,880 --> 00:44:25,880
I mean, I've seen genuine horror
stories.

722
00:44:27,360 --> 00:44:33,400
Yeah, it is, it is a lot to to
deal with and I think you know

723
00:44:33,600 --> 00:44:35,400
or it might have flows in there.
OK, you're back.

724
00:44:37,160 --> 00:44:41,760
So, yeah, so the point is, is
that this international

725
00:44:41,760 --> 00:44:47,600
matchmaking compliance board is
really designed to help both the

726
00:44:48,040 --> 00:44:51,840
the customer and the
organizations to conduct

727
00:44:51,840 --> 00:44:56,400
business in the most ethical
and, and best way for you to

728
00:44:56,400 --> 00:44:59,240
stay out of trouble.
Really, we can't guarantee it,

729
00:44:59,520 --> 00:45:02,000
but we're going to do our
damnedest to give you all the

730
00:45:02,000 --> 00:45:07,160
information that we can to help
you be compliant in in the

731
00:45:07,160 --> 00:45:10,440
business.
I do because there's there's no,

732
00:45:10,480 --> 00:45:12,480
I mean, unless you want to do
the research and figure this

733
00:45:12,480 --> 00:45:15,000
stuff out on your own.
Trust me, I was, I've been in

734
00:45:15,000 --> 00:45:20,280
this industry for well over a
decade and I'm never heard this

735
00:45:20,280 --> 00:45:24,240
anywhere.
I mean, it's, it's it's bonkers.

736
00:45:24,240 --> 00:45:29,280
And because the mass making
industry is more mainstream now,

737
00:45:29,280 --> 00:45:32,680
it's becoming more of a thing.
People understand the value.

738
00:45:32,680 --> 00:45:35,120
I mean, it's like we're working
with a realtor.

739
00:45:35,120 --> 00:45:38,160
Yeah, you can go find your own
house or you can work with a

740
00:45:38,160 --> 00:45:43,240
realtor, but you know, you, you
have to pay for that, obviously.

741
00:45:43,760 --> 00:45:46,400
And those fees are pretty
significant too, which is the

742
00:45:46,440 --> 00:45:48,160
other reason why this is so
important.

743
00:45:48,720 --> 00:45:51,720
On average, you're paying
upwards of $10,000.

744
00:45:51,720 --> 00:45:54,200
That takes you right out of
claims court, small claims

745
00:45:54,200 --> 00:45:56,200
court.
So now you're operating in a

746
00:45:56,200 --> 00:45:58,600
different area.
So, yeah, you want to be

747
00:45:58,600 --> 00:46:00,920
compliant.
And also people are are making a

748
00:46:00,920 --> 00:46:03,800
major investment.
They want to know that you are

749
00:46:03,800 --> 00:46:06,760
following the regulations and
doing the right thing by them.

750
00:46:07,120 --> 00:46:10,240
So it's it's a lot and it's
it's.

751
00:46:10,440 --> 00:46:15,120
An off 1, you know, because a
lot of the regulations that it

752
00:46:15,120 --> 00:46:21,000
has you check like the for
example, I mean, it's old.

753
00:46:21,240 --> 00:46:26,360
It was drafted before anybody
thought there was an Internet.

754
00:46:26,800 --> 00:46:31,680
Now it was it was really written
at a time when people were

755
00:46:31,960 --> 00:46:34,920
selling inserted door to door.
It was really a legislation

756
00:46:34,920 --> 00:46:37,720
designed to protect people from
aggressive door to door cell.

757
00:46:37,920 --> 00:46:41,040
And that that's basically the,
the, the back.

758
00:46:41,680 --> 00:46:46,760
And here it is today, you know,
applying to a completely

759
00:46:46,760 --> 00:46:49,520
different and completely
different dynamic.

760
00:46:49,960 --> 00:46:53,920
And, and so, you know, it's, so
it's very, it's, it's tricky to

761
00:46:53,920 --> 00:46:57,720
navigate because it's, it's not
adapted to.

762
00:46:58,080 --> 00:47:00,880
So you've got that level of
complication as well.

763
00:47:02,400 --> 00:47:05,080
So yeah, it's, I think it's it
And you know, I, I don't want

764
00:47:05,080 --> 00:47:07,880
to, you know, I, I just before
we went, we went live, it was

765
00:47:07,880 --> 00:47:10,480
like, oh, we shouldn't do a
disclaimer, you know, are we

766
00:47:10,480 --> 00:47:12,720
giving legal advice?
You know, and I think it's,

767
00:47:12,720 --> 00:47:14,800
it's, it is important to
understand that, that, that,

768
00:47:14,800 --> 00:47:20,560
that IMCB is not, I think it's,
I want to speak for, for long,

769
00:47:20,880 --> 00:47:23,240
but I mean, I don't, I think
it's fair to say that IMCB is

770
00:47:23,240 --> 00:47:26,440
not like a, it's not legal sign
off.

771
00:47:26,440 --> 00:47:30,960
It's not, it's not a thing that
says, OK, you know, according to

772
00:47:30,960 --> 00:47:33,280
IMCB, everything we're doing
here is, you know, that's,

773
00:47:33,440 --> 00:47:35,960
that's what we don't as your
lawyers.

774
00:47:37,040 --> 00:47:43,240
I think what, what IMCB
accreditation is about is, well,

775
00:47:43,240 --> 00:47:46,160
yeah, what contracts will be
audited.

776
00:47:46,160 --> 00:47:49,560
Your, your, your operating
procedure will be audited to see

777
00:47:49,640 --> 00:47:53,120
what what you're doing.
I mean, go that far, But what if

778
00:47:53,320 --> 00:47:56,800
you can't?
You can't be mistake that for Oh

779
00:47:56,800 --> 00:47:59,960
yes, it has the you know, Good
Housekeeping seal of approval,

780
00:48:00,120 --> 00:48:03,440
all the all the contracts are
all legal and everything you

781
00:48:03,480 --> 00:48:06,840
know, that's that that would be
providing legal advice and then

782
00:48:06,880 --> 00:48:08,840
I agree not doing.
Yeah.

783
00:48:09,680 --> 00:48:14,680
And it's it's basically a self
regulatory organization that

784
00:48:14,680 --> 00:48:17,360
doesn't exist today.
There's nobody else out there

785
00:48:17,360 --> 00:48:22,320
doing this and it's not just for
all of the reasons that we

786
00:48:22,320 --> 00:48:26,200
discussed, but there's also some
benefits to becoming accredited

787
00:48:26,200 --> 00:48:30,280
because we're working towards
bringing in healthcare.

788
00:48:30,280 --> 00:48:33,040
For example, when I, when I
became a matchmaker, I left the

789
00:48:33,040 --> 00:48:35,960
corporate world.
I had my COBRA and I was good

790
00:48:35,960 --> 00:48:41,360
for a year and then I started a
business and a year into it I

791
00:48:41,360 --> 00:48:43,720
was uninsured health insurance,
right?

792
00:48:43,720 --> 00:48:47,760
So one of the things we want to
bring into this IMCB is to offer

793
00:48:47,760 --> 00:48:52,880
services for a bigger group as
an organization where they can

794
00:48:52,880 --> 00:48:56,240
get health insurance because
entrepreneurs, you know, we can

795
00:48:56,240 --> 00:48:58,480
buy in bulk and it's a bigger
thing.

796
00:48:58,480 --> 00:49:03,360
Or for example, a lot of
matchmakers get thrown off of

797
00:49:03,360 --> 00:49:05,280
platforms.
The minute that the platform

798
00:49:05,280 --> 00:49:08,040
finds out that it's a
matchmaker, what I would hope is

799
00:49:08,040 --> 00:49:12,000
that we're going to, we're going
to advocate for them so that

800
00:49:12,120 --> 00:49:16,320
these businesses start to look
at matchmaking as this is a

801
00:49:16,320 --> 00:49:19,680
legitimate business.
They are consultants essentially

802
00:49:20,000 --> 00:49:24,360
and they should be entitled to
have a bank account with you or

803
00:49:24,360 --> 00:49:26,120
have a merchant account with
you.

804
00:49:26,600 --> 00:49:29,960
I mean, there is high risk.
As you know, a consultant is

805
00:49:29,960 --> 00:49:33,320
high risk, right?
So especially if they've gone

806
00:49:33,320 --> 00:49:37,720
through this rigorous process
and have a genuine intent and

807
00:49:37,720 --> 00:49:41,640
desire to really comply with
regulations and so forth, and

808
00:49:41,640 --> 00:49:43,240
they're really putting the
effort in there.

809
00:49:43,560 --> 00:49:47,320
So that is the hope that we're
going to advocate for the

810
00:49:47,320 --> 00:49:51,360
industry and really bring
services that are not typically

811
00:49:51,360 --> 00:49:54,240
available to matchmakers so that
they can have thriving

812
00:49:54,240 --> 00:49:57,800
businesses and more people will
meet their significant other

813
00:49:57,800 --> 00:50:00,320
through them.
I mean, it's, it's, it's a lot.

814
00:50:01,320 --> 00:50:05,960
I, I mean, I, I'm a big fan of
the advocacy, right?

815
00:50:05,960 --> 00:50:10,360
I mean, I think that that that's
like kind of the destination.

816
00:50:11,440 --> 00:50:15,040
Exactly you.
Can actually, you know, as I, as

817
00:50:15,040 --> 00:50:19,000
I alluded to before, a lot of
hard to say, a lot of the

818
00:50:19,000 --> 00:50:23,400
legislation regulation that
affects match label is outdated,

819
00:50:23,400 --> 00:50:28,040
outmoded, not really designed
for today's industry applies

820
00:50:28,040 --> 00:50:32,840
indiscriminately between, you
know, online dating platforms as

821
00:50:32,840 --> 00:50:36,160
well as matchment, right.
So, so it's a mess.

822
00:50:37,040 --> 00:50:43,200
And so it you know it, it's time
to sit with lawmakers and to to

823
00:50:43,440 --> 00:50:47,800
help them draft appropriate
legislation.

824
00:50:48,600 --> 00:50:50,480
Yeah, yeah.
Especially New York.

825
00:50:51,880 --> 00:50:56,160
I mean, I mean, I think that's
what you and I come, you know,

826
00:50:56,160 --> 00:51:00,000
from pharma and from other
regulators, what we learned in

827
00:51:00,280 --> 00:51:03,360
regulated mysteries that, you
know, that that, you know,

828
00:51:03,360 --> 00:51:08,320
lobbying is not why, you know,
taking people to dinner.

829
00:51:08,440 --> 00:51:13,800
Lobbying is the literally
helping lawmakers draft

830
00:51:14,160 --> 00:51:18,280
appropriate legislation and
actually that actually helps

831
00:51:18,280 --> 00:51:20,880
their stakehold.
I mean, so that's kind of what

832
00:51:20,880 --> 00:51:24,040
what, what I think that's what
the legal is about.

833
00:51:24,480 --> 00:51:26,640
And that's what good law is all
about, absolutely.

834
00:51:27,040 --> 00:51:29,280
Hopefully we'll get there.
I mean, we're, we got to start

835
00:51:30,160 --> 00:51:33,280
here first, you know, but I
think that's, that's where I'd

836
00:51:33,280 --> 00:51:36,400
like to, I'd, I'd love to see us
heading there, but but we've got

837
00:51:36,480 --> 00:51:39,960
a lot of work to do now in
getting, getting this off the

838
00:51:40,000 --> 00:51:44,440
ground and getting, you know,
getting the getting to work

839
00:51:44,520 --> 00:51:46,840
right.
So.

840
00:51:46,840 --> 00:51:49,760
So let's do that.
I don't know.

841
00:51:50,440 --> 00:51:53,560
The good news is that right now
we're in the process of putting

842
00:51:53,560 --> 00:51:59,240
together the advisory committee
and I, I put out a request for

843
00:51:59,240 --> 00:52:01,560
nomination.
So if you're a matchmaker and

844
00:52:01,560 --> 00:52:06,520
you're listening, you didn't get
that request, you can DM me on

845
00:52:06,520 --> 00:52:10,800
social media at Arlene Washburn.
But we have sent it out to

846
00:52:10,800 --> 00:52:15,440
anyone who's on our secret
matchmaker newsletter.

847
00:52:15,440 --> 00:52:18,360
It's a newsletter that only
matchmakers are allowed to

848
00:52:18,360 --> 00:52:21,640
receive.
And anyone who's on that list

849
00:52:21,840 --> 00:52:25,080
would have gotten this.
So if you are a matchmaker who's

850
00:52:25,080 --> 00:52:28,320
been in the business two to
three years anywhere in the

851
00:52:28,320 --> 00:52:31,120
world, because we do want
representation from all over the

852
00:52:31,120 --> 00:52:33,040
world.
This is a global initiative.

853
00:52:33,760 --> 00:52:37,760
You can nominate someone who a
colleague that you feel is

854
00:52:38,160 --> 00:52:41,000
trustworthy and someone that
would be great at representing

855
00:52:41,040 --> 00:52:43,360
the industry, or you can
nominate yourself.

856
00:52:43,360 --> 00:52:47,240
So if you didn't get that
invitation, please set me up on

857
00:52:47,240 --> 00:52:50,320
social media at Arlene Washburn
and I'm happy to send that to

858
00:52:50,320 --> 00:52:53,320
you because we want buy in from
the industry.

859
00:52:53,320 --> 00:52:57,040
This is a collaboration of
really creating something

860
00:52:57,040 --> 00:53:00,040
amazing that is going to support
everyone involved.

861
00:53:00,040 --> 00:53:03,760
And it's a win win for the for
the clients and it's a win for

862
00:53:03,760 --> 00:53:07,440
the matchmakers and and the
lawmakers for that matter, you

863
00:53:07,440 --> 00:53:13,240
know, because people.
You know, I mean, I think you

864
00:53:13,320 --> 00:53:16,120
know, and I think God knows that
you may as well just end it

865
00:53:16,120 --> 00:53:18,720
there, because that's that's
really the goal of the action.

866
00:53:18,880 --> 00:53:21,480
And I think, you know, even
nuts.

867
00:53:21,560 --> 00:53:25,840
I mean, where I come, but I but
you know, to really answer your

868
00:53:25,840 --> 00:53:30,720
first question, what what
brought water track with this?

869
00:53:32,080 --> 00:53:37,720
I really, and it's probably, you
know, feels also to my, my side

870
00:53:37,720 --> 00:53:41,400
as a teacher, you know, I
really, I'm very much drawn to

871
00:53:41,400 --> 00:53:46,280
this idea of that of, of, of
raising the bar profession in

872
00:53:46,960 --> 00:53:50,480
raising the professional level,
right, professionalizing,

873
00:53:50,640 --> 00:53:58,680
raising the bar in terms of, of
ethics and, and ethical, you

874
00:53:58,680 --> 00:54:03,880
know, ethical business behavior
and, and profession, which to me

875
00:54:03,880 --> 00:54:05,760
equates it really as
professional.

876
00:54:06,920 --> 00:54:12,080
And, and you know, and that,
that is just wonderful to be

877
00:54:12,080 --> 00:54:18,640
involved that, that, that, and I
think really what's what drives

878
00:54:18,640 --> 00:54:22,880
me.
And so everything is great.

879
00:54:23,800 --> 00:54:28,320
Yeah, absolutely.
Peter, I am so grateful to have

880
00:54:28,320 --> 00:54:31,720
you be a part of this.
You have been amazing.

881
00:54:31,720 --> 00:54:35,320
And I'm so glad that you were
open to the idea because

882
00:54:35,720 --> 00:54:39,440
sometimes when you reach out to
professionals and you start

883
00:54:39,440 --> 00:54:42,000
talking about matchmaking, they
just kind of tune you out.

884
00:54:42,400 --> 00:54:44,800
Like it's like, oh, especially
if they're married.

885
00:54:44,840 --> 00:54:48,640
You know, you and I are both
married, but like, if, if you're

886
00:54:48,640 --> 00:54:51,880
a single person, maybe you have
a little one year old, but I

887
00:54:51,880 --> 00:54:55,480
mean, this is serious business.
I can't think of anything more

888
00:54:55,480 --> 00:54:58,600
important in life than the
partner that you choose.

889
00:54:58,960 --> 00:55:02,760
And your first match is your
matchmaker and your matchmaking

890
00:55:02,760 --> 00:55:05,560
company.
And we just want to facilitate

891
00:55:05,560 --> 00:55:10,280
this and really professionalize
this business in in a way where

892
00:55:10,280 --> 00:55:12,000
it's going to help everyone
involved.

893
00:55:12,320 --> 00:55:16,080
So again, Peter, thank you so
much and thank you for everyone

894
00:55:16,080 --> 00:55:19,040
tuning in.
We had over 1000 people tuning

895
00:55:19,040 --> 00:55:21,960
in today on the Master Mentor
Podcast.

896
00:55:21,960 --> 00:55:25,520
And if you're a matchmaker
committed to growing an ethical,

897
00:55:25,520 --> 00:55:29,840
thriving business, be sure to
subscribe, leave a review, and

898
00:55:29,840 --> 00:55:33,680
visit theimcboard.org.
We currently have a waiting list

899
00:55:34,000 --> 00:55:37,480
so you can sign up to learn more
about the accreditation process.

900
00:55:37,880 --> 00:55:40,960
Believe me, you're going to want
this and all the daters out

901
00:55:40,960 --> 00:55:42,160
there.
You're going to want to know

902
00:55:42,160 --> 00:55:45,600
who's accredited so that you
know you're doing good business

903
00:55:45,600 --> 00:55:47,880
with the right person.
Thank you so much.

904
00:55:48,520 --> 00:55:51,840
Thank you.
Thank you for tuning in to the

905
00:55:51,840 --> 00:55:55,360
Matchmaker Mentor Podcast.
If you enjoyed this episode,

906
00:55:55,360 --> 00:55:58,200
don't forget to subscribe, leave
a review, and share it with

907
00:55:58,200 --> 00:56:02,360
fellow matchmakers and friends.
For more resources, training,

908
00:56:02,400 --> 00:56:06,320
and inspiration, visit
lovepromastermind.com and follow

909
00:56:06,320 --> 00:56:10,400
us on social media.
Remember, matchmaking isn't just

910
00:56:10,400 --> 00:56:14,000
a career, it's a calling.
Let's keep building connections,

911
00:56:14,000 --> 00:56:16,040
changing lives, and growing
together.

912
00:56:16,600 --> 00:56:19,720
Until next time, stay inspired
and keep matching.