Your Contract Won’t Protect You: Navigating Legal Compliance in Matchmaking

Your contract does not override mandatory consumer protection laws.

In this episode of the Matchmaker Mentor Podcast, Arlene Washburn breaks down the legal realities professional matchmakers cannot afford to ignore, including jurisdiction mapping, cancellation rights, refund structures, privacy frameworks, advertising exposure, chargebacks, and documentation standards.

A contract is not a shield. It is a framework that must align with how you market, sell, document, and deliver your services.

If you operate across borders, market online, or rely on templates without jurisdiction-specific review, this conversation will change how you think about risk.

Topics covered:
• Jurisdiction and cross-border consumer protection• Cooling-off and cancellation rights• Refund structures that match real service delivery• Data privacy obligations and breach exposure• Advertising claims and “guaranteed match” language• Chargebacks and payment processor realities• Alternative dispute resolution limits• Client screening and duty of care

This episode is educational and is not legal advice. Matchmakers should consult qualified counsel in the jurisdictions where they operate.

Stay informed through On the Radar: Industry Business Intelligence Brief
https://member.getrealgetlove.com/i/On-The-Radar

Build structure and operational maturity at Love Pro Mastermind Academy
https://lovepromastermind.com

Explore accreditation standards at the IMC Board
https://imcboard.org